Being Poised is the Key to Deal with Angry Customers.
Live chat or live-response is a medium to conduct business where verbal communication takes a backseat. In Live Chat Support , the customers are looking for two things: To get their problems sorted out as quickly as possible To get their issues tackled with an innate sense of compassion. These two attributes are quite easy to deliver, but only if it is warranted that you are poised for the entire chat. But most conditions while dealing with the customers tend to turn a bit less than ideal. See, when solving the issues that turn out to be particularly insidious, you might not get to a desirable result. To that end, your theories about the root cause might change, or the problem might take a bit more time to resolve. In both the cases, the client is only looking to get their issues resolved as fast as possible. Therefore, you do not need to stretch your mind a lot to predict the angry outburst of the impatient customers. If you face such callous individuals, just remembe